Effective Date October 2024
At Alarm Stor, we strive to provide our customers with high-quality products and exceptional service. To ensure transparency and clarity, we have established the following return policy regarding new and used products.
New Products:
When purchasing new products from Alarm Stor, customers can rest assured that they are acquiring items backed by the manufacturer’s warranty. However, it is important to understand that our return policy does not guarantee refunds. Instead, customers have the right to seek assistance directly from the authorized agents of the manufacturer for any issues related to replacement or repairs. This process is in full compliance with the commercial laws of the United Arab Emirates, which protect the rights of consumers and ensure that they receive the necessary support for their purchases.
We encourage our customers to familiarize themselves with the warranty details provided with their new products. This warranty offers various forms of support, including repairs and replacements, ensuring that you receive the best possible experience with your purchase. Should you encounter any issues with a new product, we recommend contacting the manufacturer’s customer service directly to expedite the resolution process.
Used Products
In the case of used products, it is essential to note that these items are sold as-is and do not come with any warranty or guarantee. This means that once the sale is completed, customers are unable to request refunds or seek repairs or servicing for these products. We understand that purchasing used items requires careful consideration, which is why we strongly encourage our customers to conduct a thorough inspection of the product prior to finalizing the purchase.
At Alarm Stor, we provide our customers with the opportunity to examine used products in detail at our premises. This hands-on inspection allows customers to fully understand the condition of the product and make informed decisions based on their findings. By doing so, customers can eliminate any uncertainty regarding the state of the product, ensuring they are fully aware of what they are purchasing.
Acknowledgment of Terms
By choosing to shop at Alarm Stor, you acknowledge and agree to the terms outlined in this return policy. We appreciate your understanding and cooperation in helping us maintain a high standard of service and customer satisfaction.
If you have any questions or require further clarification regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you in any way possible.
Thank you for choosing Alarm Stor as your trusted technology partner.